Country Charm B&B / Forest & Stream Cottages
Country Charm B&B / Forest & Stream Cottages

Booking Policy

Forest & Stream Cottages and Country Charm Bed & Breakfast does not process any deposit amount at time of booking. 

Because of the rising merchant fees on credit card transactions, we would appreciate cash or debit card settlement on arrival or departure, a 2% discount is applied to cash settlements. 

We thank you in advance for helping us hold our rates and providing the best possible value to you our guest. 

We do have the ability to process Visa or MC if you require. A valid credit card number is required to confirm your reservation.  

Cancellation Policy

NO CHARGES will apply to any cancellations received 31 days prior to your confirmed arrival date. 

Cancellations made within 31 days of your arrival date will be subject to the a cancellation fee of $100 per day for each day the accommodation is not rebooked. 

Any cancellations within 3 days of your scheduled arrival date will require payment in full for the entire reservation period. 

If the room or cottage is re-booked for all cancelled dates NO CANCELLATION FEE would apply. 

HST applies to cancellation fees.

Smoking Policies

Cannabis

Our property is Cannabis free.  Because we often have young children and underaged guests please respect our policy of No Smoking and/or vaping of Cannabis throughout our property. We thank you in advance for abiding by this policy.

Cigarette smoking

Cottages:  

  • Cigarette smoking is not permitted in the cottages.  It is permitted in the screen porch provided that you keep the door to the cottage closed to keep the smoke out.  Please be respectful of your cigarette butts and use the ashtray provided in the screened porch.  Please do not throw butts on the ground.
  • Any smoking in the cottage leaving smoke odours will result in additional cleaning charges.

Please help us to provide a clean environment for guest following you into the cottage.

We sincerely appreciate your understanding and cooperation


Bed & Breakfast

  • Smoking is not permitted in any of the rooms or in the house or Gazebo.  
  • Smoking is permitted on the front deck and ashtrays are provided.
  • Any smoking in the B&B  will result in additional cleaning charges.

We sincerely appreciate your understanding and cooperation

Pet Policies

We are happy to welcome pets to our one and two bedroom cottages only.  But we do have a few rules due to bad past experiences.  We love dogs and cats and want to provide pet friendly accommodation for your pet.  Pets like vacation too!  We only ask that you respect just a few things to make your stay and the stay of the next guest a pleasant one.

  1. Pets are not allowed on the furniture or beds.  Please bring a sleeping blanket and kennel for your pet.
  2. Dogs are not allowed to be left alone in the cottage.  In strange places they tend to bark and disturb other guests.  If it is absolutely necessary please check with us first.
  3. Please pick up after your dog.  Doggy do bags are provided in the cottages.
  4. Please keep your dog on a leash.  Other dogs may be around, there are bunnies and foxes that we don't want them chasing. B respectful that some children and adults are afraid of dogs.
  5. If your dog goes swimming in the lake make sure they are cleaned and dried before entering back into the cottage.
  6. If there is extra cleaning required as a result of your pet you will be charged a cleaning fee.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
     • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for personal or private information like email addresses or credit card numbers.
We use regular Malware Scanning.
We do not use an SSL certificate
     • We only provide articles and information. We never ask for personal or private information like email addresses, or credit card numbers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
     • Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
     • Within 7 business days
We will notify the users via in-site notification
     • Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
forestandstreamcottages.com
446 Fox River Road
Murray Harbour, Prince Edward Island C0A 1V0

Canada
stay@forestandstreamcottages.com
902-962-3537
Last Edited on 2016-04-03